Refund and Returns Policy

Refund and Returns Policy

Effective Date: 2nd December 2024

DHI Spirits Pty Ltd is committed to providing quality products and customer satisfaction. The Refund and Return Policy outlines your rights and our obligations in relation to returns, refunds, and exchanges in accordance with the Australian Consumer Law (ACL) and other applicable government regulations. By purchasing from our online store, you agree to the terms in this policy.

1. Refund and Return Eligibility

1.1 Australian Consumer Law Compliance

Under the ACL, you are entitled to a replacement or refund if goods have a major problem, such as:

The product is significantly different from the description

It is faulty, defective, or unsafe to use.

1.2 Change of Mind

Unfortunately, we do not offer refunds for change-of-mind purchases. Please make your selection carefully and reach out with any questions prior to purchasing.

1.3 Product Conditions for Return

For products eligible for return, they must be:

Unopened, unused, and in their original packaging (unless faulty).

Returned within 30 days of the purchase date.

Accompanied by proof of purchase.

2. Return Process

2.1 Contact Us

To initiate a return, please contact us at admin@dhispirits.com or call us at +61 8 99481 211 within 30 days of receiving your order. Our customer service team will guide you through the return process and provide instructions on where to send the product.

2.2 Return Shipping Costs

If the product is faulty or not as described, we will cover return shipping costs. For other eligible returns, the customer is responsible for shipping costs. We recommend using a trackable shipping service to ensure your item arrives safely.

2.3 Return Address

Please send returns to:

Dirk Hartog Island

Denham 6537 Western Australia

3. Refund Process

3.1 Refund Approval

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly.

3.2 Method of Refund

Refunds will be processed to your original method of payment.

4. Exchanges

4.1 Product Exchanges

If you wish to exchange an item due to a fault or incorrect item received, please contact us. We will arrange for a replacement item, subject to availability. In cases where the product is not available, we may offer a similar item or a refund.

4.2 Exchange Process

For all exchanges, please follow the same return process outlined in Section 2. We will cover shipping costs for any faulty items being returned or exchanged.

5. Damaged or Faulty Products

5.1 Damage in Transit

If your product was damaged in transit, please contact us within 48 hours of receipt with photos of the damage and packaging. We will arrange a replacement or refund as appropriate.

6. Non-Refundable Items

6.1 Personalized or Custom Orders

Products that are personalized or custom-made specifically for you are non-refundable unless faulty or not as described.

7. Legal Rights and Limitations

7.1 Your Rights Under Australian Law

Nothing in this policy is intended to exclude or limit any rights you may have under the ACL or other applicable legislation. This policy applies in addition to, and does not affect, your rights under the ACL.

7.2 Limitation of Liability

DHI Spirits Pty Ltd is not liable for any loss or damage caused by unauthorised product alterations or misuse of products. For maximum safety and product integrity, always follow storage and usage instructions.

8. Contact Us

If you have any questions or concerns regarding this Refund and Return Policy or need assistance with your order, please contact us at:

DHI Spirits Pty Ltd

Email: admin@dhispirits.com

Phone: +61 8 99481 211

Last Updated: 2nd December 2025